Privacy Policy
Last updated: January 15, 2024
Table of Contents
Introduction
At Uptime Lookout ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our uptime monitoring service.
By using Uptime Lookout, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Data We Collect
We collect several types of information to provide and improve our services:
Account Information
Name, email address, password (encrypted), billing information and payment details, company name (optional).
Service Data
URLs and endpoints you monitor, uptime and response time metrics, alert configurations and history, team member information.
Usage Data
IP address and browser type, pages visited and features used, time spent on the platform, device information.
How We Use Your Data
We use the collected data for various purposes:
To provide and maintain our uptime monitoring service, notify you about changes and alerts, provide customer support, gather analysis to improve our service, process payments and manage subscriptions, and detect and address technical issues.
Data Sharing
We do not sell your personal data. We may share your information only in specific situations:
With service providers who assist in operating our service (payment processors, email services, cloud hosting), when required by law or in response to valid legal requests, in the event of a merger or acquisition, or with your explicit consent.
Data Retention
We retain your personal data only for as long as necessary. Account data is retained while your account is active, monitoring data is retained based on your subscription plan (30-365 days), billing records are retained for 7 years for legal compliance, and deleted accounts are purged within 30 days.
Your Rights
You have the following rights regarding your personal data:
Access
Request a copy of your data
Rectification
Correct inaccurate data
Erasure
Request deletion of your data
Portability
Export your data in a standard format
Security Measures
We implement robust security measures to protect your data, including encryption in transit (TLS 1.3) and at rest (AES-256), two-factor authentication, regular security audits, and strict access controls.
Policy Changes
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@uptimemonitor.com
- Address: 123 Tech Street, San Francisco, CA 94105, USA
By using Uptime Lookout, you acknowledge that you have read and understood this Privacy Policy. For more information, see our Terms of Service.